Customer Success Consulting Services

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Customer Success Consulting Services

Revenue Fusion3 helps b2b customer engagement leaders understand the correlation between knowing their customers and helping them manage their business challenges. We help you implement a strong customer success program that promotes customer advocacy and retention, resulting in the identification of future revenue opportunities.

Improving People

We help you:

  • Understand how to use the voice of the customer (VOC) to improve the buyer journey.
  • Define clear customer interaction roles and responsibilities directing everyone to row in the same direction.
  • Define your candidate requirements, recruit, hire, onboard, grow, and retain top customer engagement talent to achieve company strategic and tactical goals.

Optimizing Processes

We help you:

  • Understand and improve the key processes, systems, and metrics to optimize customer onboarding, adoption, and ROI.
  • Implement a consistent management cadence ensuring that customer experience managers lead their teams with accurate and punctual account planning, maintenance and relationship development.
  • Create a sustainable customer advocacy program including reference management, case studies, and advisory councils.

Leveraging Technology

We help you:

  • Create executive dashboards to monitor the health of your customer relationships.
  • Implement a voice of the customer (VOC) program with net promotor scoring (NPS).

Our expertise includes:

Customer Success

  • Customer Success Program

Customer Advocacy

  • Reference Program
  • Customer Advisory Council

Voice Of The Customer

  • Customer Journey Mapping
  • Customer Feedback Loops
  • VoC for Business Improvement